ac8 Responsible Gaming Commitment

1 Our Commitment to Responsible Gaming

ac8 is Bangladesh's premier online casino and sports betting platform, and with that position comes a serious responsibility towards every player who chooses to spend their time and money with us. We firmly believe that gambling should remain a leisure activity — an entertaining pastime that enhances your enjoyment of cricket, slots, live casino, and other games — and never become a source of financial hardship or personal distress.

Our responsible gaming programme is built around three core principles: prevention (giving players the tools to set boundaries before problems arise), early intervention (identifying and reaching out to players whose behaviour patterns suggest emerging risk), and support (directing players to qualified help organisations when needed). Every feature on this page is available to all registered ac8 players at no cost and without any restriction on access.

ac8 operates a SSL-encrypted, fair-play certified platform and takes its duty of care to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh very seriously. Our customer support team is available 24 hours a day, 7 days a week via live chat, and our responsible gaming specialists are on hand to assist any player who feels that gaming is no longer enjoyable.

2 Age Restriction — 18+ Only

ac8 strictly prohibits participation by anyone under the age of 18. This is a non-negotiable condition of using the Platform, and it is enforced at the point of registration, at the point of first withdrawal, and through ongoing account monitoring. We believe that protecting minors from exposure to gambling is one of the most important responsibilities any online gaming platform carries.

• Mandatory age verification: Every player must declare that they are 18 years of age or older at the time of registration. ac8 reserves the right to request supporting documentation — such as a national ID card, passport, or birth certificate — to confirm this declaration at any time.
• KYC before first withdrawal: No withdrawal will be processed until the player's identity and age have been verified through our Know Your Customer (KYC) process. Players who cannot demonstrate that they are 18+ will have their accounts suspended and any deposited funds returned to the original payment source.
• Parental controls: If you share a device with younger family members, we strongly encourage you to activate parental control software on that device and to keep your ac8 login credentials strictly private. Never share your username or password with anyone who might be under 18.
• Underage gambling reports: If you suspect that a minor has created an ac8 account, please contact our support team immediately at [email protected]. We will investigate promptly and take all necessary action, including account closure and refund of deposits.

3 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool ac8 offers. When you activate self-exclusion, your account is immediately suspended and you are prevented from logging in, depositing, placing bets, or receiving any promotional communications from ac8 for the duration of the exclusion period you select.

• Available exclusion periods: 6 months, 1 year, 2 years, 3 years, or permanent exclusion. You may choose whichever period best fits your situation.
• Immediate effect: Self-exclusion takes effect the moment you confirm your request in the account dashboard or via the support team. There is no delay or waiting period.
• How to activate: Log in to your ac8 account, navigate to the Responsible Gaming section of your account settings, and select "Self-Exclusion". Alternatively, contact our 24/7 live chat or email [email protected] with the subject line "Self-Exclusion Request" and our team will process your request immediately.
• Re-activation after exclusion: Once a self-exclusion period has ended, re-activation of your account is not automatic. You must contact ac8 support directly to request re-activation. A mandatory 7-day reflection period applies before any re-activated account may place a bet or deposit funds. Permanent exclusions cannot be reversed.
• Marketing suppression: From the moment of self-exclusion, your account is permanently removed from all marketing and promotional mailing lists. You will not receive bonus offers, tournament invitations, or any other promotional material for the full duration of your exclusion.
• Data retention: ac8 retains self-excluded account records for the duration of the exclusion period plus a regulatory compliance period, primarily to prevent circumvention of the exclusion by re-registration under a different identity.

4 Deposit Limits

Setting a deposit limit is one of the most practical steps you can take to keep your gambling within a budget you are comfortable with. ac8 allows every player to set a personalised daily, weekly, or monthly deposit cap directly from their account dashboard, denominated in Bangladeshi Taka (৳).

• Daily deposit limit: The maximum amount you can deposit via bKash, Nagad, Rocket, Upay, or any bank within a rolling 24-hour window. Once your daily limit is reached, any further deposit attempt will be automatically declined until the 24-hour window resets.
• Weekly deposit limit: A cap on total deposits within any rolling 7-day period. This is useful if your spending varies day-to-day but you want to ensure you stay within a weekly budget.
• Monthly deposit limit: A cap on total deposits within any rolling 30-day calendar period. Recommended for players who prefer to budget their gaming on a monthly basis alongside other household expenses.
• Reducing your limit: Reductions to your deposit limit take effect immediately. You cannot circumvent a reduced limit by cancelling and resetting — the system enforces the lowest limit you have set during any active window.
• Increasing your limit: Requests to increase a deposit limit are subject to a mandatory 24-hour reflection period. This cooling-off window is designed to ensure that limit increases are made as considered, deliberate decisions rather than impulsive ones during an active session.
• No minimum limit: You may set a deposit limit as low as ৳100 per day if you wish. There is no floor on how restrictive your limit can be.

5 Time-Out & Cooling-Off Features

Sometimes you may simply need a break from gaming without committing to a full self-exclusion period. ac8's time-out and cooling-off tools allow you to pause your account for a defined short period while retaining the ability to return once that period has expired.

• Short time-out periods: 24 hours, 48 hours, 72 hours, or 7 days. During a time-out, your account is temporarily suspended. You cannot log in, deposit, or place bets, but your account data and balance are preserved in full.
• Session time reminders: ac8 can send you an in-platform notification after you have been actively gaming for 30, 60, 90, or 120 minutes — whichever interval you select. The reminder prompts you to review your session duration, take a break, and assess whether you want to continue.
• Reality check notifications: These are brief pop-up messages that appear during gaming sessions at regular intervals (every 30 or 60 minutes) showing you your net win/loss position for that session and the total time elapsed. They are designed to keep you grounded in the reality of your play rather than losing track of time or money.
• Session duration limits: You may set a maximum session length, after which you will be automatically logged out of the Platform. Once logged out via a session limit, a mandatory 10-minute cool-down applies before you can log back in.
• Loss limits: In addition to deposit limits, you can set a maximum loss threshold per day, week, or month. Once your net losses reach this threshold, the Platform will automatically prevent you from placing further bets until the relevant period resets.

6 Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. Awareness is the first step towards regaining control. The following are recognised warning signs that gambling may have shifted from entertainment to a problem that requires attention.

• Spending more money on gambling than you originally intended, or more than you can afford to lose.
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
• Feeling restless, irritable, or anxious when you are not gambling, or when you attempt to reduce or stop gambling.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Using gambling as a way to escape from stress, anxiety, depression, or other personal problems.
• Neglecting work, studies, family responsibilities, or personal health in order to spend more time gambling.
• Borrowing money, selling personal possessions, or taking out loans to fund gambling activity.
• Making repeated unsuccessful attempts to cut back on gambling or to stop altogether.
• Feeling consumed by thoughts of gambling — replaying past sessions, planning the next session, or thinking about how to obtain more money to gamble.
• Continuing to gamble even after it has caused significant problems in your relationships, finances, or mental health.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use ac8's responsible gaming tools — particularly self-exclusion — and to seek support from a qualified organisation. Recognising the problem is an act of courage, and help is available.

7 Self-Assessment

The following self-assessment checklist is adapted from internationally recognised problem gambling screening frameworks. Review each statement honestly. If any of them apply to your situation, consider taking action using the tools described on this page or contacting our support team.

If you answered "yes" to two or more of the questions above, we encourage you to pause and reflect on your relationship with gambling. Please use our self-exclusion or time-out tools, set a deposit limit, or reach out to our support team. You are not alone, and taking this step is a sign of strength.

8 Get Help & Support

ac8 does not want any player to suffer in silence. If gambling is causing you distress, financial difficulty, or relationship problems, please reach out. Our responsible gaming team is available around the clock and will treat your situation with complete confidentiality and compassion.

• Immediate account suspension: If you contact us and say that gambling is causing you harm, we will immediately suspend your account — no questions asked, no waiting period. Your safety comes before anything else.
• Confidential assistance: All conversations with our responsible gaming team are completely confidential. Your account status, identity, and the details of your support interaction will never be shared with any third party except as required by law.
• External support organisations: We encourage players who are struggling with problem gambling to also seek support from qualified external organisations. International resources include Gamblers Anonymous (www.gamblersanonymous.org), which operates a peer support network and may have local chapters accessible to players in Bangladesh.
• Friends and family: If you are concerned about a family member's or friend's gambling behaviour, you can contact our support team on their behalf. We can provide guidance on how to approach the conversation and what tools are available to help them.
• Financial counselling: If gambling has led to financial difficulties, we recommend seeking independent financial counselling from a licensed advisor in Bangladesh. Our support team can point you towards general financial wellbeing resources available in Dhaka and other major cities.